EXCHANGES AND RETURNS We love feedback and handle returns on a case-by-case basis. Exchanges are excepted with in 5 business days of receiving your item. Our ultimate goal is making our customers happy. Each and every one of our high quality SNUGGITS are hand made and each piece is quality checked before it goes out to our customer. We are confident our customers will be more than satisfied with each luxury product. We love talking SNUGGIT and are happy to help you with sizing, style direction and any measurements or dimensions needed to get the proper fit ! Please be sure to check out our "How To Videos" and contact us with any questions on sizing, fit or fabric!
Custom Made SNUGGITS
As each custom item is handmade to your unique design, we do not accept returns for custom items for any reason beyond production errors or defects. In the unlikely event this occurs, please reach out to us as soon as possible to firstname.lastname@example.org
Returning Damaged or Defective Items
In the very rare occasion your SNUGGIT arrives damaged, please contact us at email@example.com with images and a description of the defect or damage as soon as possible.
We will replace a defective item if replacement materials are in stock and available. In case we cannot offer you a replacement, you will be refunded the value of the item at the time of purchase and any shipping costs occurred.
ALWAYS SUPERVISE PET DURING USE