Exchanges and Returns


                                 

Return Policy

It is very important to us that you and your pet love your new SNUGGIT!

All return enquiries are to be made within 14 days of receiving your items. Any enquiries made after this date will not be accepted (unless delays have occurred with postage & handling). All accepted exchanges are required to be received back into SNUGGITs care within 30 days. 

Please be mindful when choosing your SNUGGIT as we do not offer refunds - it's for this reason we go over sizing confirmation prior to shipping your order.  All carriers must be in original condition with tags attached and free from pet hair or pet dander. We will happily discuss the details of your return further via email at thesnuggit@gmail.com.

All custom are personalized SNUGGITs are final sale. 

Snuggle Sacs are ineligible for returns or exchange - they are final sale. 

Exchanges:

        • For items that are eligible, return/exchange requests must be made within 14 days of receipt of order.
        • All exchanges must be in the original packaging, unused, with the tags on, and free of any pet hair/dander. Items must be returned within 30 days of the exchange approval. We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor any exchanges for any merchandise that has been used or is not in its original new condition. If an items arrived damaged or defective you must contact us within 48 hours of receipt. 
        • You must contact us within 30 days of order placement if your item has not arrived. We will not be held responsible for notifications after that time. 
        • You are responsible for shipping charges. Please be advised that until there is proof that we have received your merchandise, it is your property. SNUGGIT is not responsible for items damaged or lost in transit. 

How to Request a Return:

Please email thesnuggit@gmail.com