EXCHANGES AND RETURNS
We love feedback and handle returns on a case-by-case basis. Exchanges are accepted within 5 business days of receiving your order. We strive for exceptional customer service. Each SNUGGIT is hand made and each piece is quality checked before it goes out to our customer. We are confident our customers will be more than satisfied with each luxury product. We love talking SNUGGIT and are happy to help you with sizing, style direction and any measurements or dimensions needed to get the proper fit! Please be sure to check out our "Online Sizing" page and contact us with any questions on sizing, fit or fabric. If a return is agreed upon you will be refunded the value of the item at the time of purchase minus any shipping costs that we incurred. Custom Made SNUGGITS
Each custom item is handmade to your unique design and we do not accept returns for custom orders for any reason beyond production errors or defects. In the unlikely event this occurs, please reach out to us as soon as possible to email@example.com
On custom embroidered SNUGGITS there are no exchanges that can be made as the custom work is unique to you and your pet.
Returning Damaged or Defective Items
In the very rare occasion your SNUGGIT arrives damaged, please contact us at firstname.lastname@example.org with images and a description of the defect or damage as soon as possible. We will replace a defective item if replacement materials are in stock and available. In case we cannot offer you a replacement, you will be refunded the value of the item at the time of purchase and any shipping costs occurred.
ALWAYS SUPERVISE PET DURING USE