After an order is placed, we will follow up with a size confirmation email. We will give you 24 hours to confirm, after this please allow 2-7 business days for your order to be processed.

Some orders may be processed within the 24-hour period after an order is placed and will be shipped after fulfillment.

You’ll receive a shipment notification with a tracking number as soon as your package ships. Some of our products are made to order which can impact the time of shipment.

* Custom orders and Embroidery are considered to be made to order products and can take 3-10 days to ship out.

When processing your order, we might choose a different shipping courier with the same shipping charges than the one that you chose at checkout. We will choose the best and fastest option for shipping to ensure that you receive your order on time.

If you require expedited shipping, please consider selecting and paying for a specific option to guarantee faster delivery and include a note in your response to the sizing confirmation email that you need expedited shipping for your order.

If you require or prefer a specific courier for your order, please include a note in your response to the sizing confirmation email that you'll be receiving.

We will use standard shipping for orders with free shipping. The shipping provider may change or differ from your choice at checkout. If you need faster shipping, please reach out to us within 24 hours after placing your order.

No worries, we have a 24-hour grace period for cancellations. Email us with your cancellation request at hello@thesnuggit.com. Orders beyond the grace period are subject to a 20% restocking fee if requested.

Please note orders can not be canceled if they have already been fulfilled and processed. Confirming your sizing via email means your order may be processed before 24 hours, and therefore cannot be cancelled.

The Estimated Time of Arrival (ETA) shown at checkout is just that—an estimate. While we process orders promptly, we do not guarantee delivery timelines, as shipping is handled by third-party couriers.

If your order is delayed or not delivered within the expected timeframe, the best course of action is to contact the shipping courier directly for assistance. We do not have direct access to courier systems and rely on the same tracking information available to our customers.

Please note: Shipments to the USA are currently experiencing delays due to changes in U.S. import declaration processes. This may result in extended delivery times and slower tracking updates. If you’re affected by these delays, we recommend reaching out to the courier directly for the most accurate support.

If you need your Snuggit by a specific date, please let us know immediately after placing your order, or include the exact date in the sizing confirmation email you’ll receive.

We’ll follow up with the fastest available courier, estimated delivery timeline, and any additional charges if expedited shipping wasn’t selected at checkout.

For expedited shipping, we recommend DHL as the most reliable option for 1-2 day shipping—especially during the holiday season, when delays are more common across all carriers.

If your Snuggit hasn’t arrived, here are the steps to follow:

1. Check your tracking number to see if the package is marked as delivered.

• If it is, please check your mailbox, building surroundings, with neighbors, or your local postal office—sometimes packages are held or misdelivered nearby.
• If you still can’t locate it, please contact us or the courier directly. We’ll begin a trace investigation, and once that’s complete, we can proceed with a claim.

2. If your order is delayed but not marked delivered, we recommend reaching out to the courier’s customer service for the most accurate updates.

• Canada Post and Purolator offer live chat support.
• UPS and DHL can be contacted via email or phone.

Add CozyCare Protection Plan to your cart at checkout to enable protection in case of theft, loss, or damage to your package.

If you insured your package with CozyCare Protection Plan, please reach out to us directly at bronwen@thesnuggit.com and we'll help take care of your lost, damaged in transit, or stolen packages.

Claims for packages marked as delivered but not received, where there is no evidence of "porch piracy," must be made 5 days after the "delivery date" and no later than 15 days to ensure it was not misdelivered or found within the premises.

Claims for packages presumed lost (where the status is not marked as delivered) must be filed after 7 days (20 days for international) and within 30 days from the last scan.

If you did not include CozyCare Protection Plan in your order, The Snuggit Company is not responsible for any lost or stolen items.

If you chose not to add the protection plan at checkout, we cannot replace your product. It is up to the shipping provider to determine if your package is eligible for insurance.

If your package has been lost, please submit a claim with the carrier. Courier insurance only covers $100 and will not cover the total amount of your whole order.

Discount codes can only be added at checkout, and is available for one use per customer. Unfortunately, we cannot modify orders after they have been placed.

Discount or promotional codes cannot be combined. We will always honor the better discount for your purchase.

Please read our return & exchange policy here.

• Please note that size changes can only be made within 24 hours after you have placed your order.
• For Snuggle Sac preorders, no confirmation is necessary.
• No size changes or cancellations are accepted after the 24-hour period of order placement. If you require a change in size, or cancellation/refund for your PREORDER, you have to wait for delivery and submit a request for either an exchange or return.
• If your order contains a currently stocked item and a preorder item, all items will be shipped together.