After an order is placed, we will follow up with a size confirmation email. We will give you 24 hours to confirm, after this please allow 2-5 business days for your order to be processed. You’ll receive a shipment notification with a tracking number as soon as your package ships. Some of our products are made to order which can impact the time of shipment.

* Custom orders and Embroidery are considered to be made to order products and can take 3-10 days to ship out.

When processing your order, we might choose a different shipping courier with the same shipping charges than the one that you chose at checkout. We will choose the best and fastest option for shipping to ensure that you receive your order on time.

For free shipping, the chosen method is at the merchant's discretion. If you require expedited shipping, please consider selecting and paying for a specific option to guarantee faster delivery.

Once your order leaves the studio, we no longer have control over what happens. Please check your email for your tracking number which you can use to follow your package's journey.

Add CozyCare Protection Plan to your cart at checkout to enable protection and to make your order carbon neutral. If you choose not to add the protection plan at checkout, we cannot replace your product.

CozyCare Protection Plan is added to every order and this is the best and most cost-effective way to ensure your package. You can add $2 CAD for every hundred dollars in purchases to your cart.

You can opt out of it and choose to not insure your package but if anything happens to the package, then it is up to the shipping provider to determine if your package is eligible for insurance.

The SNUGGIT Company is not responsible for items damaged or lost in transit.

If you insured your package with CozyCare Protection Plan, please file a claim HERE or reach out to us directly at bronwen@thesnuggit.com and we'll help take care of your lost, damaged in transit, or stolen packages.

Claims for packages marked as delivered but not received, where there is no evidence of "porch piracy," must be made 5 days after the "delivery date" and no later than 15 days to ensure it was not mis-delivered or found within the premises.

Claims for packages presumed lost (where the status is not marked as delivered) must be filed after 7 days (20 days for international) and within 30 days from the last scan.

If you did not include CozyCare Protection Plan in your order, The Snuggit Company is not responsible for any lost or stolen items. If you feel your package has been lost, please submit a claim with the carrier. Courier insurance only covers $100 and will not cover the total amount of your whole order.

Discount codes can only be added at checkout, and is available for one use per customer. Unfortunately, we cannot modify orders after they have been placed.

Discount or promotional codes cannot be combined. We will always honor the better discount for your purchase.

No worries, we have a 24-hour grace period for cancellations. Email us with your cancellation request at hello@thesnuggit.com. Orders beyond the grace period are subject to a 20% restocking fee if requested.

Please note orders can not be canceled if they have already been fulfilled and processed. Confirming your sizing via email means your order may be processed before 24 hours, and therefore cannot be cancelled.

Please read our return policy here.

Please visit the return and exchange policy here and follow all prompts.

Afterpay is a third party service separate from The SNUGGIT Company which offers simple instalment plans for online shoppers, allowing a purchase to be paid in four equal instalments, due every fortnight, interest free.

Simply choose Afterpay as your payment method at checkout. First-time customers will provide payment details as usual, for returning customers simply log in to make your purchase.

After you check out, the items will be shipped to you by The SNUGGIT Company. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the installments from your debit or credit card every fortnight. Please refer to www.afterpay.com for further information.