After an order is placed, we will follow up with a size confirmation email. We will give you 24 hours to confirm, after this please allow 2-5 business days for your order to be processed. You’ll receive a shipment notification with a tracking number as soon as your package ships. Some of our products are made to order which can impact the time of shipment.
* Custom orders and Embroidary are considered to be made to order products
Once your order leaves our hands, we no longer have control over what happens. Please check your email for your tracking number which you can use to follow your package's journey. Add Route to your cart at checkout to enable protection and to make your order carbon neutral. If you choose not to add the protection plan at checkout, we cannot replace your product. The SNUGGIT Company is not responsible for items damaged or lost in transit.
Discount codes can only be added at checkout, and is one use per customer. Unfortunately we cannot modify orders after they have been placed.
Discount or promotional codes cannot be combined. We will always honor the better discount for your purchase.
No worries, we have a 24h grace period for cancellations. Email us with your cancellation request at email@example.com. Orders beyond the grace period are subject to a 20% restocking fee if requested.Please note orders can not be canceled if they have already been processed.
Afterpay is a third party service separate from The SNUGGIT Company who offer simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight, interest free.
Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. After you check out, the goods will be shipped to you by The SNUGGIT Company. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the instalments from your debit or credit card every fortnight. Please refer to www.afterpay.com for further information.
We base our sizes off of you, the person carrying the dog. We typically recommend going down one size from your average shirt size because we want it to sit higher up on your waist to support your pup. For Men, we recommend going up one size from your average shirt size.
The Plus+ is designed for our longer, taller and rounder pups, and for double the pups that require a little extra room in the pocket. You'll find this deeper pocket is perfect to hold the extra weight of your pup between 15 - 25 lbs.
We currently have 5 collections for you to shop from. The main difference between each collection is the fabric. Every color within the collection is named after a special pup in our SNUGFAM. We recommend picking which fabric best suits your needs then pick your fav color.
Yes! You can visit the product page of any sold-out item, select the size and color, and enter your email address to be notified when/if the product becomes available again.
To ensure your SNUGGIT has a long life, it is recommended that you follow the steps below. Please take special care when wearing, washing, drying and storing your product.
- Do not iron, bleach, wring or tumble dry
- Wash in cold water with similar colors
- Shrinking may occur in the dryer. Hang to dry