Sizing Confirmations & Order Changes
After an order is placed, we will follow up with a size confirmation email. We give you 24 hours to confirm. After this, please allow 2–7 business days for your order to be processed and shipped out.
Please note that the timeline shown during checkout represents the shipping carrier's transit time only and does not include our processing time.
Note: Some orders may be processed within the initial 24-hour window and will ship immediately after fulfillment. You'll receive a shipment notification with a tracking number as soon as your package ships.
No worries, we have a 24-hour grace period for cancellations. Email us with your cancellation request at hello@thesnuggit.com. Orders requested beyond this grace period are subject to a 20% restocking fee.
Please note: Orders cannot be canceled if they have already been fulfilled and processed. Confirming your sizing via email means your order may be processed before 24 hours, and therefore cannot be cancelled.
- Please note that size changes or cancellations for PREORDERS can only be made within 24 hours after you have placed your order.
- For Snuggle Sac preorders, no confirmation is necessary.
- No size changes or cancellations are accepted after this 24-hour period.
- If you require a change in size, cancellation, or refund after this window, you must wait for delivery and submit a formal request for an exchange or return.
Note: If your order contains a currently stocked item and a preorder item, all items will be shipped together.
Sizing & Product Care
- We base our sizes off of you, the person carrying the dog. We recommend going down 1 size from your average shirt size to get a SNUGFIT, especially for summer SNUGGITS.
- If you are looking for a little more room, we recommend going with your regular shirt size, especially over the fall and winter to accommodate for layers.
- For men: Go up 1 size from your average shirt size.
We currently have 5 collections for you to shop from. The main difference between each collection is the fabric! Every color within the collection is named after a special pup in our SNUGFAM. We recommend picking which fabric best suits your needs, then picking your favorite color.
The Snuggit Plus+ is made for our longer, taller, and rounder pups that require a little extra room. Made with a deeper pocket, The Plus+ can comfortably fit pups 14lbs to 20lbs.
Watch our how-to video HERE.
To ensure your SNUGGIT has a long life, please follow the steps below. Please take special care when wearing, washing, drying, and storing your product:
- ❄️ Wash in cold water with similar colors.
- 🚫 Do not iron, bleach, wring, or tumble dry.
- 🌬️ Hang to dry (shrinking may occur in the machine dryer).
Yes! You can visit the product page of any sold-out item, select the size and color, and enter your email address to be notified when/if the product becomes available again.
Shipping & Delivery
Yes! We are thrilled to announce that The Snuggit Company now has a dedicated warehouse location in Chicago, Illinois. This means we can offer our US customers a much more seamless experience:
- No Hidden Fees: Because your order is shipped domestically, there is zero risk of encountering unexpected tariffs, duties, or import taxes. The price you see at checkout is exactly what you pay.
- Faster Delivery: Shipping from the USA allows us to get your Snuggit to your door much quicker than before.
- Lower Shipping Costs: We've been able to significantly reduce our shipping rates for all US destinations.
- Yes, all international shipments may be subject to customs duties, taxes, and handling fees imposed by the local government. Because these charges vary by country and are determined directly by your local customs office, we cannot predict what they will be.
- The recipient is responsible for all customs clearances, import duties, and local taxes. If a package is refused due to unpaid duties, the customer will be responsible for any return shipping fees incurred.
If you require expedited shipping or prefer a specific courier, please select and pay for that option at checkout, and include a note in your response to our sizing confirmation email letting us know your preference within 24 hours of placing your order. (For expedited delivery, we recommend DHL as the most reliable option for 1-2 day shipping—especially during the holiday season).
The Estimated Time of Arrival (ETA) shown at checkout is an estimate. While we process orders promptly, we do not guarantee delivery timelines, as shipping is handled by third-party couriers. We do not have direct access to courier systems and rely on the same tracking information available to you.
If your Snuggit hasn't arrived, please follow these steps:
Check your tracking number: If it is marked as delivered but missing, please check your mailbox, building surroundings, neighbors, or local postal office. If you still can't locate it, contact us or the courier directly so we can begin a trace investigation and proceed with a claim.
If delayed but not marked delivered: Reach out to the courier's customer service directly for the quickest update.
If you need your Snuggit by a specific date, please let us know immediately after placing your order, or include the exact date in your response to the sizing confirmation email. We'll follow up with the fastest available courier, an estimated delivery timeline, and any additional charges if expedited shipping wasn't selected at checkout.
Insurance, Customization, & Returns
We'd love to help! If you're interested in a customized Snuggit—such as adding on embroidery or getting a Plus+ pocket (available on select styles)—just send us an email at thesnuggit@gmail.com with your request.
Note: Custom orders will take 7–10 business days to ship out after size confirmation for Canada. Custom items are final sale and are not eligible for return or exchange.
Fill out the form below.
We highly encourage all customers to include the CozyCare Protection Plan with their order:
- With CozyCare: If your package is lost, stolen, or damaged during transit, we can process an immediate replacement or refund without delay.
- Without CozyCare: We must follow standard courier procedures. This involves a formal investigation and claim process handled by our fulfillment center, which can take 1–3 months to finalize before a refund or replacement can be issued.
Please read our full policy guidelines and start your process by filling out the form.
⚠️ Final Sale Items: The following items cannot be exchanged, returned, or refunded:
- Snuggle Sac
- Fabulously Flawed
- Embroidered orders
- Pins
- Tote bags
- Gift Certificate
Discount codes can only be added at checkout and are limited to one use per customer. Unfortunately, we cannot modify orders or apply codes retroactively after they have been placed. Promotional codes cannot be combined; however, we will always honor the better discount for your purchase.
Due to our small-batch production and limited inventory, we're unable to offer price adjustments on past orders.
We do, however, offer a 24-hour cancellation window from the time your order is placed.
We appreciate your understanding and support of slow, sustainable, small-batch manufacturing—it's what allows us to keep creating the high-quality pieces you and your pups love